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FAQ & Troubleshooting

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Can I redelegate my licenses to another node?

Yes. First undelegate your licenses in the Hybrid Delegation Dashboard, then delegate them to a new Operator Address.

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What if my node stops running?

  • For self-hosted nodes: Run docker-compose up -d again. If needed, pull the latest image with docker-compose down && docker-compose up -d --pull always.

  • For NodeOps: Check your NodeOps Console. Ensure your subscription is active and renew if necessary.

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Where are my rewards?

Rewards accumulate continuously. You can view and claim them on a monthly basis through the Hybrid Node Portal.

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Can I run more than one node?

Yes. You can deploy multiple nodes — either on separate machines (for self-hosted) or multiple instances on NodeOps — and distribute your licenses across them.

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How many licenses can a single node handle?

Each node can have up to 50 licenses delegated to it.

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Do I need to keep my wallet connected 24/7?

No. Your wallet is only required to delegate licenses and claim rewards. The node runs independently after delegation.

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What happens if my subscription on NodeOps expires?

Your node will stop running and appear inactive on the dashboard. To resume, renew your plan on NodeOps.

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What are the technical requirements if I self-host?

  • A Linux server with Docker & Docker Compose installed.

  • Recommended: 2 vCPU, 4GB RAM, 50GB SSD storage.

  • Stable internet connection with static IP preferred.

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What RPC URL should I use?

Use a reliable Arbitrum RPC endpoint. You can use public endpoints like Alchemy, QuickNode, or your own node. Example:

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Is my operator private key safe?

Your private key is stored in your .env for the container to sign on-chain transactions. Keep your server secure and never share this key.

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How do I monitor my node?

  • Self-hosted: Use docker-compose logs -f hybrid-node to see live activity.

  • NodeOps: View uptime and status directly on your NodeFolio dashboard.

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Can I claim rewards anytime?

Rewards accumulate continuously but can only be claimed on a monthly basis. Visit the Hybrid Node Portal under the Rewards tab to claim your rewards each month.

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Will there be penalties for downtime?

Nodes must maintain uptime for stable network operations. Prolonged downtime may reduce your rewards or impact eligibility in future incentive programs.

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How do I update my self-hosted node?

The Watchtower service automatically pulls the latest docker image every 3 hours. To force an update manually, run:

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What happens if I lose access to my server?

You’ll need to spin up a new server, redeploy the node with your license, and re-delegate. Make sure your wallet holding the licenses is secure.

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How do I undelegate my licenses?

Go to the Hybrid Delegation Dashboard, find your active delegations, and select “Undelegate.” You can then delegate them to another node.

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Who do I contact if something breaks?

  • NodeOps issues: Use NodeOps’ live support or ticketing inside their console.

  • Hybrid delegation or reward issues: Reach out in the Hybrid Telegram Community (https://t.me/hybridcommunityarrow-up-right) or via official support channels.

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Can you stake from multiple wallets holding NFT licenses?

You cannot stake from multiple wallets (holding NFT licenses) into the same operator address.

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🛠 Troubleshooting

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Do I need ETH on Arbitrum?

Yes. Make sure there is ETH on Arbitrum in your operator wallet address. If you’re using a NaaS provider, ensure a small amount of ETH is sent to that wallet. Without this, the node will be unable to respond to incoming challenges or heartbeats from the network.

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I see “Action Required” on NodeOps

This means you’ve purchased and deployed but haven’t delegated your licenses yet. Copy your Operator Address and complete delegation on the Hybrid dashboard.

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My node shows “Running” but no rewards?

Make sure you have actually delegated licenses to the node. Deployment alone does not start earning — it needs licenses delegated.

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Wallet won’t connect?

  • Ensure you’re on the right network (Arbitrum).

  • Try clearing your browser cache or reconnecting via MetaMask, WalletConnect, or Coinbase Wallet.

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Rewards aren’t updating?

Rewards update Monthly. If you see delays, wait a few minutes or refresh your dashboard. Persistent issues? Contact support.

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